14-day window
Steam accepts refund requests within 14 days of purchase for any reason.
Steam Refund Eligibility Checker
Instant verdict from the two rules that matter: 14 days since purchase and under 2 hours played.
Playtime
2-hour playtime
Total playtime across every launch must stay under 120 minutes.
Edge cases
Pre-orders, DLC, season passes, bundles, in-game purchases, wallets and videos all follow tweaked rules — we handle each above.